List of prohibited and restricted items
This list of prohibited and restricted items is not exhaustive, and is intended only as a guide. In addition, you may only sell items in your possession and you may not buy or sell items if legally prohibited in your country of residence even if listed as allowed below.
Phubber reserves the right to determine what items are or are not allowed to be listed on our app at any time. We may remove items that are not listed below if we decide that they are offensive, in breach of our terms of service, or are in any other way a risk that we're not prepared to take.
This list is subject to change without notice.
Adult only material and nudity
Advertisements
Alcohol
Animals and wildlife products
Counterfeit currency and stamps
Counterfeit items, replicas and unauthorised copies
Credit cards
Data banks, mailing lists and personal information
Drugs and drug paraphernalia
Food and edible items
Firearms, weapons and military items
Fireworks and kit for their implementation
Goods from embargoed countries
Government, transit and shipping-related items, government documents, ids and licenses
Hazardous materials
Human remains, human organs and body parts
Lock-picking and locksmithing devices
Lotteries and giveaways
Medicines, medical devices and healthcare products
Offensive material
Perfumes and cosmetics
Plants and seeds
Real estate
Recalled items
Sales catalogues
Second-hand clothing
Services
Software
State or public agencies ownerships, artistic, historical and archaeological properties
Stocks and other securities
Stolen property and property with removed serial numbers
Tickets
Tobacco
Tv de-scramblers
Vouchers, gift cards and non-material goods
1. Adult only material and nudity
All material with either implicit or explicit reference to pedopornography, including all forms of erotic art that include minors
All material offensive to public morals such as for example pornographic material, any material representing or describing pedopornography, bestiality, necrophilia, coprophilia, rape, incest in all sort of publications, films, and other recordings
Adult films and videos
Used underwear listings, including listings that are not clear about the condition of the item
The sale of the following is allowed:
Adult toys, as long as the listing does not show nudity and are not sold to users under the age of 18
Items with substantial social, artistic or political value containing nudity
2. Advertisements
Posts that advertise commercial or private websites for the purposes of selling outside phubber
Unsolicited advertising or promotions, requests for donations or 'spam'
3. Alcohol
Alcohol products
Liquor licenses
The sale of the following is allowed:
Beer/wine making kits
4. Animals and wildlife products
Any animal alive. This extends to listings that include animals as a gift, prize or giveaway in connection with an item listed on phubber
Any part, pelt or skin from endangered animals, that is any species listed in the international union for the conservation of nature (iucn) red list of threatened species
Ivory items and ivory derivatives
Animal traps including glue-based traps used in pest control to catch and monitor insects
The sale of the following is allowed:
Pelts of non endangered animal species, with the exception of dogs and cats
5. Counterfeit currency and stamps
Replica coins for collection
Counterfeit coins
Counterfeit bank notes
Counterfeit bonds
6. Counterfeit items, replicas and unauthorized copies
Counterfeit clothing and accessories such as for example, a bag bearing the chanel® name or logo that was neither made nor authorised for sale by chanel®
Counterfeit replacement parts not made by the manufacturer that the items are labelled with
Counterfeit electronics
Unauthorised or pirated copies. This includes but is not limited to pirated, duplicated, backed-up or bootlegged copies of books, videos, films, music cds, mp3s, mp4s, photographs, radio programs, concerts, television programs and video games
Products made available by digital download where the seller doesn’t own the copyright. This includes but is not limited to: codes that can be used to access content on other websites or platforms; e-books or audio books
Any product that has been illegally replicated, reproduced or manufactured
Any item or behaviour that infringes copyright, trademark or intellectual property rights. This also includes user generated content or creations made using parts of branded items without the authorisation of the brand itself
Equipment used to make counterfeit items
7. Credit cards
Currently active and inactive bank credit, debit and pre-paid cards
Currently active store credit cards
The sale of the following is allowed:
Blank plastic cards
8. Data banks, mailing lists and personal information
Data banks
Mailing lists
Personal information
9. Drugs and drug paraphernalia
Narcotics, steroids, and any other controlled substance
Any substance described as having drug-like effects (for example, a 'legal high')
Any article meant for the use, manufacturing or concealing of a controlled substance
We have a zero tolerance policy for any drugs, drug paraphernalia, tobacco or smoking accessories and will take immediate action on any item in this category found on phubber
10. Food and edible items
Perishable or past expiration date food and edible items
Non-perishable food and edible items that do not have a clear expiry date
Home caterer services
The sale of the following is allowed:
Non-perishable food and edible items that have a clearly marked expiration date shown in the listing. The item must comply with applicable food regulations at the time of the sale both in the country where phubber is located and in the registered user’s country of residence and/or domicile
11. Firearms, weapons and military items
Any firearms, weapons and military items, regardless of their functionality, construction date or of their being collectibles. The term 'firearm' indicates all the parts constituting a firearm, a sporting gun, all types of collectible, vintage, antique and signalling guns
Ammunitions
Kits for the construction of firearms
Firearms replicas
All blade weapons, knives and sharp instruments. This includes but is not limited to: kitchen knives, fishing and scuba knives, blackjacks, clubs, brass knuckles, switchblades and swords of all kind
Bb guns
Airsoft guns
Pneumatic spearguns
Paintball guns
The sale of the following is allowed:
Bulletproof vests
Miniature weapons designed for toy miniature figures
Toy weapons that cannot be mistaken for real weapons
Bows and arrows
Scuba spearguns
12. Fireworks and kits for their implementation
Any fireworks, even those available in high street stores
Kits for firework implementation
13. Goods from embargoed countries
All embargoed restricted items
14. Government, transit and shipping-related items, government documents, ids and licenses
Any government, transit and shipping-related items, government documents, ids and licenses
The sale of the following is allowed:
Historical or collector badges that do not resemble modern badges (e.g. an antique sheriff’s badge from the 19th century), provided that the listing clearly states that the object is at least 75 years old or belongs to an organization which no longer exists
Souvenirs such as hats, mugs, pins, pens, buttons, cuff links, shirts and paperweights that do not contain or show any emblems
Badges belonging to private security companies
Fake, novelty or clearly unofficial badges, such as plastic or humorous ones
15. Hazardous materials
Hazardous materials. This includes but is not limited to: fire extinguishers, radioactive materials, flammable gases, combustible items, pesticides and poisons, toxic substances
Any dangerous item subject to specific sale restrictions
16. Human remains, human organs and body parts
Human body parts including, but not limited to: organs, bones, blood, waste products, sperm and eggs
17. Lockpicking and locksmithing devices
Any lockpicking and locksmithing devices
18. Lotteries and giveaways
All types of lotteries (raffles)
The following is allowed:
Free prize competitions and free draws that comply to applicable law both in the country where phubber is located and in the registered user’s country of residence and/or domicile
19. Medicines, medical devices and healthcare products
All medical devices (prescription and over-the counter medical devices), including contact lenses
All medical products (prescription and over-the counter medical products)
Teeth whitening products containing hydrogen peroxide and any other compound that releases hydrogen peroxide, including carbamide peroxide and zinc peroxide
Herbal and holistic remedies and other items whose descriptions implicitly or explicitly compare the products listed to prescription drugs, imply any non-approved treatments, or market them as having the same results
Weight loss products with warnings or recalls
Counterfeit medicines
Used and unsealed healthcare products
The sale of the following is allowed:
Vitamins, provided the product is new and unopened and the list of ingredients clearly visible in the listing
20. Offensive material
All items promoting, supporting or celebrating hatred, violence, racial, sexual and/or religious intolerance or organisations with such views
21. Perfumes and cosmetics
Testers
Decanters
Used perfumes and cosmetics
Perfumes and cosmetics replicas
The sale of the following is allowed:
Unused and genuine perfumes and cosmetics
Sample perfumes and cosmetics, as long as they come in the original container that includes the ingredient list
Homemade perfumes and cosmetics, as long as they comply with the applicable regulations at the time of the sale both in the country where phubber is located and in the registered user’s country of residence and/or domicile
22. Plants and seeds
Any plants, seeds, plant pests and other material that are prohibited or restricted
23. Real estate
Any real estate property
24. Recalled items
Products recalled by a manufacturer or another government agency. For additional information please consult the applicable regulator website (e.g. european commission website )
25. Sales catalogues
Listings of catalogues for luxury, electronic or cosmetic items from which buyers may directly order
Listings of catalogues for clothing and accessory items that use stock images
The sale of the following is allowed:
Listings of catalogues for clothing or accessory items from which buyers may directly order, where delivery and catalogue details are clearly shown. Sellers are responsible for ensuring items are accurately pictured and delivered in a reasonable timeframe.
26. Second-hand clothing
Any used clothing item made available for sale in breach our terms of service or this list. The seller must declare that the article is not new and that it has been cleaned according to the manufacturer’s instructions
27. Services
Professional or personal services such as for example financial or marketing advice, building or labour services
28. Software
Counterfeit software
Preinstalled/oem software
Any software restricted for sale
29. State or public agencies ownerships, artistic, historical and archaeological properties
Artefacts, antiques and items with historical or artistic value that are protected under national laws or regulations
30. Stocks and other securities
Stock or security interests
31. Stolen property and property with removed serial numbers
Any item taken without the authorization from private individuals, companies or governments
32. Tickets
Users are not allowed to sell any current lottery, football, transport service, event or show ticket
The sale of the following is allowed:
Expired lottery tickets as a collector item
Collector tickets of performances that have already occurred
Tickets sold by an authorised promoter, show organizer or business operator
33. Tobacco
Tobacco and its derivatives
All tobacco products, including collectables
Herbal tobacco, nicotine-free cigarettes or tobacco-free cigarettes
E-cigarettes & associated products
Pipes
Regular cigarette papers
The sale of the following is allowed:
Incenses, provided that the listing and the instructions do not mention, either implicitly or explicitly, that the item is related to drugs or to the consumption of illegal substances
34. Tv de-scramblers
Any tv de-scramblers
35. Vouchers, gift cards and non-material goods
Vouchers
Gift cards, store or merchandise credits and all items equivalent to cash
Congratulations you’ve sold your first item on phubber!
Now just a few simple tips before you send your item off to your buyer:
As you’re a new seller, your debit/credit card account may need verifying to receive payments for your sold items. If your account hasn’t been fully set up this will prevent you receiving payment until you do so.
you can find out how complete the verification process here
You should only ship your item once your payment has fully completed and funds are accessible in your debit/credit card account, so please check before you ship.
Please note: shipping your item(s) before the funds have cleared will void your seller protection, so make sure the payment is under your 'completed' transactions rather than 'pending'
You're all sorted and you've got your money, next thing is shipping it out. Always make sure that you send your items with tracked shipping so that you’re covered if anything should go wrong.
Tell us everything you can about the item. Again, not only are more informed buyers more likely to make a purchase, the more we know about your item, the more search results and suggested items it will show up in, and more people will see it. The more people who see your item, the higher the odds it will sell.
Make sure to note any and all flaws, no matter how minor they seem. Not doing so will result in unhappy customers and negative feedback.
Use as many relevant hashtags as you can. E.g. #fall #vintage #kawaii #sale, etc.
Only mention/hashtag relevant brands. Listings with irrelevant brand names in the description get caught in our spam filter and won't show up in search results and suggested items, and can't be featured on the explore page.
Good:
Supreme x fila italian wool track jacket. Size m, but runs small. Tiny flaw on left sleeve, close-up in second photo. #supreme #fila #streetwear #collab
Not so good:
Supreme x fila jacket. #supreme #fila #bape #palace #unif #midnight #yeezy #champion #tommy #polo
Can't see your payment on your debit/credit card history? Visit this page
Sometimes you may see payments from buyers as 'pending' - this is usually as they chose the method of paying by e-cheque. To get instant payment, do the following:
Go to your debit/credit card homepage and log in
Scroll down the left-hand column to the bottom, to 'selling tools', click on 'seller preferences', like so:
This takes you to a page where you can manage incoming payments
In order to block e-cheques, please scroll down to 'getting paid and managing risk' then to 'block payments'
Scroll down to 'echeques'
You will need to select this and save the changes so it updates to your account
On the app:
Find an item you love - you can use our explore page to search for items and start to discover amazing sellers and items
Tap on the buy button
Confirm your shipping address
Choose to purchase with debit/credit card or use a debit/credit card.
You can see your transaction history under your profile > receipts.
All purchases made using the buy button are covered by debit/credit card protection
On the website:
Find an item on our search page, or the homepage which features selected items
Tap on the buy button
Log into your phubber account
Confirm your shipping address
Choose to purchase with debit/credit card or use a debit/credit card
You will need to have a phubber account in order to purchase items.s
Always pay using the buy button. This way if something goes wrong we can work to quickly rectify the situation and you will be refunded the full amount if your item doesn't arrive or is significantly not as described. Never pay for an item via bank transfer, direct debit/credit card payments, concealed cash or any other out of app methods - this is strictly against our terms of service and it doesn’t protect you either!
Always check the seller’s reviews. This is a great way to see the track record of a seller
Ask the seller about their return policy. Do they offer refunds? If so, what is the refund procedure?
Pay attention to fakes. If you are not sure whether an item is genuine or not, ask the seller for more information and report it to us if still in doubt. We will investigate together here are our tips on how to spot a fake item
If it’s too good to be true, it probably is. Always check the pictures, description and price of the item thoroughly to avoid any potentially fraudulent situations
Ask the seller to ship the item with tracked delivery and to show you proof of postage. This way, both of you will know where the item is at any time and when it reaches its destination.
Congratulations on your purchase! Here's what happens next:
1. We've let your seller know about your purchase, both in-app and via email, and sent them your delivery address
2. You should receive your item in 5-8 business days, depending on how your seller shipped the item. If you have questions about your package's whereabouts, feel free to send your seller a friendly message asking when you should expect it
3. Open package, take out item, happy dance
To edit an item you have already listed:
1. Go to the item you want to edit
2. Tap the three dots on the top right of the picture
3. Tap edit this item
4. Once you're all done, tap on the → in the top right corner
List your item for sale. Tap the camera icon to add a new listing
Tap the camera icon to add a new listing. Simply add your video and photos, write a clear description of what you’re selling, select a category and a location, and specify other details like delivery method and price. Once it’s published, you can edit your listing at any time from your profile.